We all make mistakes. In fact, operationally, many of the decisions we make are based on mistakes we’ve made in the past. Yet when others make mistakes, we rarely tap into that resource to learn. This interactive lecture will help you develop a learning environment based on others’ experiences. Find out how to capitalize when things go wrong to create best practices.
Learning Objectives:
Upon completion, the participant will be able to define "Human Performance Improvement" and identify how other industries have used this to improve their operations.
Upon completion, the participant will be able to understand the error process and how we make mistakes.
Upon completion, the participant will be able to define the term "just culture" and how to use it to develop a culture of learning.
Upon completion, the participant will be able to understand how statistical data is used with stories to drive change in their organization.
